Reference

Legal terms for India access

This page explains how 0lp handles legal access, account data, cookies and contact requests for India.

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0lp Legal terms for India access
CONTACT PATHS

Where to send legal requests

If you need a legal reply, use the channels below so we can route your request to the right team. We handle access checks, account corrections, document queries and written notices through the same queue, then ask for only the details needed to verify your account. If local law affects what we can do, we explain that in plain language before we close the request.

Team online

Email

Send written requests when you need a record of the exchange, a correction to account data, or a check on whether a payment route is available to you. We reply with the next step and any proof we need.

In-app chat

Use chat for quicker legal questions tied to your account, such as a jurisdiction check or a change to contact details. We keep the thread attached to your account so the answer is easy to trace.

Postal mail

For signed notices, you can send a letter to our legal contact address. This route suits formal correction requests, dispute records and any issue where you want a physical copy kept on file.

DATA CARE

How we handle records and access

We keep legal handling tight: only the data needed to run your account, answer requests and meet record duties is stored.

Data minimisation

We ask for the details we need to open and maintain your account, handle a request and confirm a payment trail. We do not ask for extra fields when a smaller set is enough to complete the task.

Cookie control

Cookies help keep your session live, remember your language choice and reduce repeat logins. You can clear them in your browser at any time, and some parts of the site may ask you to sign in again after that.

Account security

Before we change sensitive account details, we may ask for a fresh login, a one-time code or a document check. That extra step helps keep someone else from altering your legal or wallet records.

Record keeping

We keep account and payment records only for the period needed to run the service, handle disputes and meet legal duties. After that period, the file is removed or stored in a form that no longer identifies you.

Request rights

You can ask to see the data we hold, correct a mistake or raise a removal request where the law allows it. We may need a simple verification step before we release or change anything.

Contact route

For any of these requests, send the details through email or chat and mention the type of change you want. We will confirm receipt, tell you what we need and close the loop in writing.

Questions on access and records

These are the questions we hear most when someone checks access, account data or request steps. The answers below stay tied to India and to local law, so you can see what we do before you send a form or open an account. If your case needs a manual check, use the contact routes above and we will handle it in the same queue.

You can open an account only where local law permits the service. If your location, state rules or payment route are not available, we keep that path closed and explain the block clearly.

We store the details needed to create your account, verify requests, process wallet actions and keep legal records. That usually includes contact data, login logs and payment references, but nothing extra.

Cookies help keep you signed in, remember your language choice and protect session state. If you clear them, some pages may ask for a fresh login and a few settings may reset.

Send the correction through email or chat, say which field is wrong and attach any proof we ask for. We verify the request, update the record if allowed and confirm the change in writing.

We keep legal and account records only as long as needed for operations, dispute handling and duties under applicable law. After that, we remove them or store them in a form that no longer points back to you.

Your request is routed to the team that handles legal, account and record checks. We limit access to staff who need it for the task, then close the file once the issue is resolved.

UPI, Paytm, PhonePe and Google Pay appear only when the route is available to your account and region. If a route is not allowed, we hide it instead of showing a broken choice.

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