Reference

Terms & Conditions at 0lp

When you open an account with us, you're entering into a straightforward agreement that protects both you and the platform.

Clear account rulesTransparent deposit & withdrawalYour data protectionFair play commitment
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0lp Terms & Conditions at 0lp
GET HELP FAST

How to Reach Our Team

Team online

Live Chat

Open the chat widget in your account dashboard any time. Our team responds to account questions, term clarifications and disputes during platform hours.

Email Support

Send queries to [email protected]. Include your account username and specific question. Replies typically arrive within 24 hours on weekdays.

Account Settings

Update your registered email, phone number and payment details inside Settings. Verify changes through the confirmation link we send immediately.

HOW WE PROTECT YOU

Security & Your Rights

Account Verification

Every new account requires photo ID and proof of address. This one-time check happens before your first withdrawal. We keep identity records encrypted and separate from lobby activity logs.

Data Storage

Your payment details, transaction history and account preferences are stored on secure servers. We do not sell or share your data. Access logs are retained for 90 days to detect suspicious activity.

Withdrawal Verification

Before funds leave 0lp, we match the recipient account to your verified identity. Withdrawals via UPI, Paytm, PhonePe are typically processed within one business hour.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference, and prevent fraud. You can disable non-essential cookies in your browser; login cookies remain active.

Request Changes

To update your registered name, email or payment method, submit a request through Account Settings. Verification may be required; changes take effect within 48 hours.

Disputes & Appeals

If you believe a transaction was unauthorized or a term was applied incorrectly, contact support with your account username and transaction ID. We investigate within 7 days.

Frequently Asked Questions

No. Each person may hold only one active account on 0lp. Opening duplicate accounts violates our terms and results in permanent suspension. All balances on duplicate accounts are forfeited.

Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. Click the link, create a new password, and return to your account. If you cannot access that email, contact our support team with your username and registered phone number for verification.

Go to Account Settings and select 'Request Account Closure'. Your balance will be withdrawn to your verified payment method within 24 hours. Once closed, you cannot reopen without written approval from our management team.

Deposit references depend on your payment method and local regulation. UPI, Paytm and PhonePe each have their own transaction caps set by the payment provider. Check your payment method's terms for specifics. 0lp does not impose additional caps beyond the payment network rules.

Using VPNs, bots or scripts to access the platform is prohibited. Detection triggers immediate account suspension. We monitor login patterns and session behaviour continuously. Violations may result in permanent ban and forfeiture of funds.

We retain transaction records for seven years for tax and audit compliance. You can download a statement of your deposits and withdrawals from Account Settings at any time. Older statements are available by request to [email protected].

Yes. Go to Account Settings and submit an update request. We verify changes against your identity documents before approval. Changes typically take 48 hours. Changing your name requires a copy of updated government ID.

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