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How 0lp Handles Your Personal Data

At 0lp, we treat the personal details you share with us — name, contact information, payment method identifiers for UPI, Paytm or PhonePe — with care and with…

Data collected only as neededNo sale of your personal detailsUPI & Paytm identifiers securedRight to request deletionIndia-applicable jurisdiction
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0lp How 0lp Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove the personal data we hold for your account, our privacy team is available through the channels below. We aim to respond to all data-related requests within seven working days of receipt, and we will confirm the action taken in writing.

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Email Privacy Team

Send your data request — access, correction or deletion — to our dedicated privacy address. We confirm receipt within 24 hours and complete the request within seven working days.

Live Chat Support

Open the chat window inside your account dashboard and select the Privacy topic. Our support agents can raise a formal data request on your behalf and give you a reference number.

In-Account Request Form

Navigate to Account Settings, then Privacy, to submit a structured request. The form routes directly to our data team and automatically logs a timestamp so you can track progress.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security at 0lp

We apply layered security practices to your account data, from encrypted storage to access-controlled internal systems.

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest. Database access is restricted to authorised personnel only, with every access event logged and audited on a rolling 90-day cycle.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can withdraw cookie consent at any time from the Cookie Settings panel in your account footer.

Account Security Practices

OTP verification via your registered mobile number is required for login from unrecognised devices. We never store your UPI PIN or PhonePe credentials — those remain within the respective payment provider's infrastructure.

Data Retention Schedule

Active account data is retained for the duration your account remains open. Following account closure, we hold transaction records for the period required under applicable Indian financial regulations, then delete them.

Who to Contact for Changes

All data correction and deletion requests are handled by our privacy team, reachable via email or the in-account form. We do not accept verbal requests — written submissions ensure a clear audit trail for your protection.

Third-Party Data Sharing

We share only the minimum data needed with payment processors such as Paytm and PhonePe to complete your transactions. We do not sell, rent or exchange your personal details with advertising networks.

Your Questions About This Privacy Policy

The questions below cover the most common concerns about how we handle your data, your rights under this policy, and how to act on those rights through your 0lp account.

We collect your name, email address, mobile number, and the payment identifier you use — such as your UPI virtual address or Paytm wallet reference. We do not collect payment PINs or passwords at any point.

Your UPI address or PhonePe reference is used solely to route deposits and withdrawals to the correct account. It is stored in encrypted form and is never shared with third parties outside of the payment processor completing your transaction.

Yes. Submit a data access request via the Privacy section in Account Settings or through our privacy email. We will deliver a structured summary of your stored data within seven working days of verifying your identity.

Use the in-account request form or email our privacy team directly. After verifying your identity, we delete personal data not required for regulatory record-keeping purposes within 14 working days and confirm completion in writing.

No. We do not sell, rent or exchange your personal details with advertising or marketing networks. Data leaves our systems only when required to process a payment or when mandated by applicable Indian law.

Transaction records are retained for the period required under applicable Indian financial regulations after your account closes. Personal profile data not subject to those requirements is deleted promptly once the retention period ends.

Contact our support team immediately via live chat or email. We will suspend suspicious activity on your account, launch an internal access audit, and notify you of findings within 48 hours of receiving your report.

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